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Get More Use Out of Your Phone System

In private homes, landline phones are becoming rarer and rarer as more people rely on their cell phones. But in business, your landline phone system is still extremely important. You depend on that phone system to connect with your customers, vendors, and business associates. That's why you need to get as much use out of your system as you can. I have worked as a secretary and a telephone operator, and I can tell you how to get the most out of your business phone set-up. I started this blog because I know that there are businesses out there that can benefit from my experience. Check out my blog posts to learn more about how you can maximize your phone system.

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Consider Hosted PBX Systems: Here's Why

29 April 2019
 Categories: , Blog

As your home business is continuing to grow, you might want to create an entire customer service department to handle concerns or complaints. Of course, you'll also want to allow your other employees to take and make their own calls on different numbers. This may seem complex, particularly if you're envisioning paying for multiple phone lines; hosted PBX phone setups can be simple. 

PBX—private branch exchange—systems are mostly procured through a VoIP package with these capabilities. They're usually hosted by the VoIP company instead of on servers on site. How can hosted setups like these be good for you?

Installation Doesn't Take Forever

Older systems could require drilling and creative handling of cables and wires. Your grand idea for a bustling phone operation will be bogged down by the reality of workmen setting up everything. Not only is such work distracting, it can last a while.

In contrast, hosting companies which offer PBX setups rely on the ease of their system to attract business owners. For example, offering easy-to-understand instruction with boxed equipment is what you should expect. The company will encourage you to handle each step on your own, but provide contact details in case you run into a problem. You can usually complete setup steps on your own. You can do that on a weekend or weekday night.

You Can Give Your Workers More Freedom

Because installation isn't a long, drawn out activity, your workers may benefit from hosted PBX setups, especially if you permit home work. Those staffers should have the basic skills to set up their home offices with whatever hosted PBX setup you select. Then, you can continue interacting with workers regardless of location. Your hosting company can monitor offsite usage to protect information from being freely shared.

Scaling is Easy

Your customer service might be made up of two friends from high school right now. However, over time, there could be dozens of people manning the phones for your company. You may have a handful of employees; with success that could transform into hundreds of staffers. Your phone system must adjust like you do. Hosted PBX arrangements give you the storage space and bandwidth to handle more and more people on the system without a need to re-examine your agreement or any drastic moves.

With hosted PBX setups, you'll be getting a flexible, high functioning system without breaking the budget. Once you've interacted with hosted system trials and demos, your decision is clearer; use different kinds before choosing the hosted system you'll go with. For more information, contact companies like unified global solutions.