Get More Use Out of Your Phone SystemGet More Use Out of Your Phone System

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Get More Use Out of Your Phone System

In private homes, landline phones are becoming rarer and rarer as more people rely on their cell phones. But in business, your landline phone system is still extremely important. You depend on that phone system to connect with your customers, vendors, and business associates. That's why you need to get as much use out of your system as you can. I have worked as a secretary and a telephone operator, and I can tell you how to get the most out of your business phone set-up. I started this blog because I know that there are businesses out there that can benefit from my experience. Check out my blog posts to learn more about how you can maximize your phone system.

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3 Ways A New Audiovisual System Can Benefit Your Call Center

22 January 2020
 Categories: , Blog

If your call center isn't already utilizing an audiovisual system, it's time to consider investing in one. You might be surprised at how many ways an audiovisual system can benefit your business overall. Here are just a few important benefits to consider:

Increase Customer Satisfaction

Enhancing your phone system with audiovisual components will help increase satisfaction among your customers overall. When a customer is having a problem and needs technical support, they can work with a technician via video conferencing so the technician can visually see the technical problem and show the customer how to solve their problem. This will leave little room for miscommunication or misunderstanding.

And angry customers or those with in-depth questions about their accounts can work with your customer service reps face-to-face, which will help make the customers feel valued and heard. Putting a face to the voice of a customer service agent will help disarm an angry customer so they become more receptive to the solutions that are offered to them.

Improve Your Sales Closing Rates

Whether the purpose for your call center is selling products or your customer service agents are required to upsell customers when they call in about their service accounts, an audiovisual system should help improve your overall sales closing rates throughout the year. Being able to communicate face-to-face will help your sales agents better explain the benefits of buying the product or service they are trying to sell.

Your agents can more easily build trust and establish a rapport with buyers when they're able to use their facial expressions to communicate. And customers will be more likely to gain trust for your company when they can talk with a sales agent via video.

Make Worldwide Group Communication Easier

If your call center managers are expected to attend meetings that include people from around the world, conference calling will get the job done. But video conferencing is a lot more effective. Not only will your managers be able to understand speakers better, but they'll have the benefit of being able to see what's actually going on in the offices of everyone else who is attending the meeting.

When thoughts or plans are being processed on a whiteboard, your managers will see that whiteboard for themselves instead of having to imagine what's being written on it. And photos, videos, and other materials that need to be shared in meetings can be viewed instantaneously by your managers.